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Sigman promoted to 9-1-1 coordinator

Thursday, June 26, 2008

Sarah Sigman
After four years of dedicated service, Sarah Sigman has moved up.

Sharp County Sheriff Dale Weaver promoted the 23-year-old Highland High School graduate to the position of 9-1-1 coordinator June 9.

"She's been here a few years, has been a good worker and she's conscientious," Weaver said. "She really seems to be taking the responsibility seriously."

Sigman joined the sheriff's office in February 2004 as a dispatcher. There is only one dispatcher who has worked at the department longer.

Sigman said the most challenging day she has worked was in September 2006 when Hardy and Cherokee Village flooded.

She said she was scheduled to work 4 p.m. to 12 a.m. but came in early and worked 3:30 p.m. to 7 a.m. She then went home to sleep briefly and was back at work by around 11 a.m.

She said although that was the most excitement she has had while on duty, she said it is the job of a dispatcher to remain calm.

"You just learn to not get too excited," she said. "After a while you kind of become callous."

Sigman's work as a dispatcher prompted Weaver to begin giving her more responsibilities over time.

The county had been operating without an official coordinator since December. At that time, responsibilities such as payroll and monthly reports were divvied out to the full-time employees including Sigman. In April, Sigman was asked to take on even more responsibilities.

Sigman has served as the office's validation officer since late April. In that position she developed a filing system for warrants and stolen property inside the county.

Weaver said when he asked Sigman to organize the warrant and stolen property system for the county, she didn't know she was going to be promoted.

"She didn't hesitate. She jumped right in and got it done," he said. "You get promoted, in my opinion, when you show you're interested in the job, willing to go the second mile if necessary, want to be a team player and are just willing to work."

As coordinator, Sigman has a variety of responsibilities, Weaver said. She not only serves as a full-time dispatcher but is also on call 24 hours a day, seven days a week. She completes monthly reports for the county office, is responsible for payroll for the office and assists in hiring. She also keeps up with inventory, makes sure the equipment is maintained and serves as the Terminal Agency Coordinator working hand in hand between Arkansas Crime Information Center and the county.

There are currently seven full-time dispatchers and just a few part-time workers.

The office is operated with two dispatchers working from 8 a.m. to 4 p.m., two from 4 p.m. to 12 a.m. and one from 12 a.m. to 8 a.m.

Having five employees work each day, scheduling is sometimes a problem, she said.

Before a dispatcher can begin work, they must be trained. They may then be further trained to perform more duties such as entering warrants and other information into the county system.

Sigman said she hopes to be able to offer more training to dispatchers but finding funding and scheduling make things difficult at times.

Sigman said she hopes to work through problems that may arise and have a long history with the county.

"I like working here," Sigman said. "It's a good job. I like the excitement and I like being able to help people."

Weaver said if things continue as they have, he expects no complaints.

"She's proved to me she has what it takes for the job," he said. "I think most of the girls get along real well with her."

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I am proud to see a new 911 coordinator, since the last two they had were not doing a good job at all.

-- Posted by rebelman on Thu, Jun 26, 2008, at 10:50 AM

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