CenturyTel of Missouri has notified the Public Service Commission (PSC) of its intent to get out of the Public Service Commission oversight, regarding certain aspects of their telephone services.
The exchanges affected in the Oregon County area include Alton, Koshkonong, Thayer and Thomasville.
A news release from the Public Service Commission said CenturyTel cites amendments to state law, passed during the last legislative session, which permit certain carriers to opt out of traditional regulation through filings at the PSC. CenturyTel, which is not subject to rate regulations in some of the above exchanges, will no longer be subject to certain PSC rules and regulations. Those rules and regulations include:
* Quality of service standards.
* Billing and payment standards.
* Clear identification and placement of charges on telephone bills.
* Engineering and maintenance standards.
* Clear identification of company name and contact information for billing disputes.
The waivers prevent the PSC from enforcing its rules and regulations and limit the PSC's ability to address formal complaints filed at the commission by consumers. However, even through the PSC lacks jurisdiction to handle complaints associated with the waivers, the PSC will continue to monitor telephone company service performance.
Consumers are invited to contact the commission through its consumer service department hotline (800-392-4211) to report any positive or negative inquiries or complaints about service quality and billing issues.