CenturyTel customers across northern Arkansas continue to experience telephone and Internet interruptions after an ice storm swept through much of the area, recently. Company officials said 15 percent of CenturyTel's remote facilities in the state are running on generators in the absence of commercial power sources and 20 percent of facilities are not operational at this time.
"Our biggest challenges include manning and fueling generators while the commercial power is down," Skip Layne, area operations manager for north Arkansas, said. "Telephone and DSL lines carry their own power. So, if our generators are working, then your telephone is working. However, there may still be outages associated with trees and debris damaging cables and poles."
CenturyTel properties in neighboring states including Alabama, Louisiana and Missouri and assisting with manpower and resources.
For those who are unable to report an outage, CenturyTel's disaster team is monitoring lines from its Network Support Center in Monroe, La. Even those who did not experience a telecommunications outage, it is possible that access to some toll facilities (connecting long distance calls) may be affected due to the larger call volumes experienced by the network as customers check on family and friends in areas that have been impacted by the weather.