The Arkansas Department of Information Systems (DIS) was informed at the end of January that a vendor providing secure off-site storage for electronic records and computer files was unable to locate a DIS computer tape in its inventory. The tape contained information from criminal-background checks run on approximately 807,000 people over at least 12 years.
The vendor, Information Vaulting Services (IVS), had records showing the tape in its possession, but a thorough search of their facility failed to turn up the tape. Arkansas State Police has investigated and to this point has found no evidence of an intentional security breach or other wrongdoing. IVS believes there is little risk that this information has been compromised but cannot account for the tape.
Anyone who has undergone a criminal-background check in Arkansas since the mid-1990s, and wants to know if his/her personal information was included on the lost computer tape, can find out either by phone or on the Internet. By calling 1-888-682-0411 or going online to notify.arkansas.gov, interested parties can determine if their name is on the list by entering or sharing their first name, last name at the time of the background check and their date of birth. No other personal information will be asked for, even for verification purposes. The call center will be staffed Monday through Friday from 8 a.m. through 5 p.m.