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Friday, Apr. 29, 2016

Sharp County welcomes new 9-1-1 coordinator

Thursday, July 26, 2012

Sonia Griffin was recently named the new Sharp County 911 coordinator by Sheriff Mark Counts. She began her new job on July 9. Photo/Tammy Curtis [Order this photo]
Sharp County Sheriff Mark  Counts announced July 9 the county's new 9-1-1 coordinator is Sonia Griffin. She replaces Deborah Baker, who resigned in June.

Griffin has worked as a dispatcher with the county's central dispatch office since April 2010, when she moved to the area from Florida.

Griffin is married to her husband, Nathan, and has a daughter who is in second grade at Cherokee Elementary School.

Griffin said she is very excited and a little nervous about her promotion.

As 9-1-1 coordinator, Griffin is responsible for overseeing the county's dispatch department, and scheduling her fellow dispatchers.

Griffin will oversee the county's new computer-aided dispatch system which receives emegency calls from the public requesting police, fire, medical or other emergency services. She then determines the nature and location of the emergency; and dispatches units as necessary.

The Sharp County 9-1-1 center also maintains contact with all units on assignment, and maintains status and location of police and fire units.

The center also monitors direct emergency alarms, answering some non-emergency calls for assistance.

Griffin is also very knowledgeable of the department's software, with the ability to enter, update and retrieve information from a variety of computer systems, including ACIC and NCIC, regarding traffic stops and arrest warrants.

The 9-1-1 center also receives requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data to the officers regarding driver history.

A 9-1-1 dispatcher is often the only lifeline between a victim of a crime, accident or fire and the proper authorities, so a large amount of Griffin's job involves careful listening skills, that she must also pass along to fellow dispatchers.

Griffin began her job as coordinator July 9 and looks forward to the new possibilities the job entails.

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